• Introduction

    Not published to students

    Every day we have to make decisions relating to our roles. Some of these are straightforward and easy to make, while others are more difficult and may involve a range of options. We are all accountable for the decisions that we make in our roles, so making a ‘wrong’ choice could mean that you have to justify why you made it, particularly if it leads to poorer outcomes for people who use your services. This learning resource provides you with some challenging decisions, which enables you to see how your decisions might affect the outcomes of people if you had to make them in real life situations.

    In this learning resource you will find a number of scenarios that relate to your work role. All the scenarios reflect real situations and dilemmas in which workers have made ‘wrong’ decisions that have led to investigations about their actions. They include aspects that commonly arise in such cases.

    You can view this resource through a web browser on your computer, tablet or smartphone.