Of
all the areas of care and support practice, communication and the
development of relationships determine how the job is done, as well as
what is done. In this eBook we explore the various aspects of the
knowledge and skills in communication you will need in order to be an
effective social service worker. Although this learning resource has been
designed to enable you to develop knowledge and to promote good practice
all your work, you may find it particularly helpful if you are
undertaking, or are about to undertake, a Scottish Vocational
Qualification (SVQ) in Social Service and Healthcare.
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