Of all the areas of care and support practice, communication and the development of relationships determine how the job is done, as well as what is done. In this eBook we explore the various aspects of the knowledge and skills in communication you will need in order to be an effective social service worker. Although this learning resource has been designed to enable you to develop knowledge and to promote good practice all your work, you may find it particularly helpful if you are undertaking, or are about to undertake, a Scottish Vocational Qualification (SVQ) in Social Service and Healthcare.